General

General

Do the wristbands fit on children’s wrists?

Absolutely! The great thing about our wristbands is that they wrap back around themselves – this means one size fits all so they are perfect for both the young and the young at heart!

When purchasing Plain Wristbands, if I select the “Mixed” colours option, what colours will I receive?

You will receive a random selection of colours depending on your order size, we will try and provide you with every colour.

Where are you located?

We are located in Adelaide, South Australia… Where all the magic happens!

Is there a minimum order?

Our minimum order across all wristband categories is 8 wristbands.

What are your opening hours?

We are open;

Monday – Friday between 8:30 AM & 8:30 PM
Saturdays between 10:00 AM & 5PM
Sundays we are closed (and most likely at the beach or Bunnings)

When can i speak with you on your online chat?

You can chat with us via our online chat during our opening hours (above) we promise you will always speak to an actual human!

How can i obtain a quote?

We would love to assist; you can obtain a quote by:

How can i pay for my wristbands?

At the check out you can select the following payment options;
  • Pay via PayPal
  • Pay using a credit or debit card
  • Pay via bank transfer

Are you a school or organisation that needs to pay via invoice? – no problem! Please get in touch.
Please note; we do not take payments over the phone.

What size are your wristbands?

All of our wristbands are 25mm wide and 250mm long.

Do your wristbands come with any branding on the reverse?

Yes is the short answer, all of our wristbands have our company logo, website address and contact number on the reverse – this cannot be seen when the wristbands are worn.

Can you provide blank back/plain label wristbands?

Absolutely! If you would prefer not to have our company information on the reverse, please advise this in the order notes at the checkout.
For resellers and stockists, as standard your wristbands will not have any of our company information on the reverse.

Do you offer a plain label delivery service?

Yes, absolutely! We love to work with resellers - Simply advise us at the time of placing your order that you would like to use our plain label service, we will ensure that your wristbands are delivered, carrying no identifying marks or labels that could indicate where the wristbands were dispatched from.

Do you have a store?

We do not have a store in which you can visit – we like to work behind the scenes… for now anyway!

What is your wholesale policy and do you offer discounted prices?

We have a simple wholesale policy for both domestic and international resellers. We also offer a discounted rate - Please email sales@thewristbandco.com.au for more information.

How does your “the more you buy, the more you save” pricing structure work?

Simple! The greater the number of wristbands that you order, the cheaper the price becomes for each wristband.

I haven’t received an order confirmation email?

We are sorry to hear this, sometimes our emails can be sneaky and end up in your junk mailbox – please check in here in the first instance. If you still have not received anything, please contact us and we will get one sent over for you straight away.

How can i get an invoice?

When you place an order with us, you will receive an order confirmation email containing your invoice, you will also have the option to download your invoice directly from your account. Still having trouble receiving your invoice? You can reach us by;

How does your price beat policy work?

We offer a fuss free and friendly price beat policy, have you seen wristbands for less elsewhere? Simply email over the quote with today’s date on it to sales@thewristbandco.com.au we will then beat the price and promise to offer you a friendlier and faster service than if you were to purchase elsewhere!

Do you offer assistance to charities and non-profit organisations?

We believe that giving back is important, this is why in 2017 we set up our sponsorship scheme, aimed at assisting events that are raising money for inspirational causes and individuals. Head to our Sponsorship page to find out more.

How do i apply for sponsorship?

Each month we choose one special event to sponsor, so if you would like The Wristband Co. to donate wristbands for your event, simply complete our Sponsorship form that can be found on our Sponsorship page, tell us why you have decided to raise money for your chosen organisation and how you think you would benefit from our support!

I cannot find my answer in the faq’s, how can i contact you?

Please check out our other FAQ categories; Tyvek® Wristbands, Custom Printing and Shipping & Returns
If you still have questions, no problem! We are always happy to hear from you – you can reach us by;

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