Shipping & Returns FAQ

Shipping & Returns FAQ

What is the cut off time for same day dispatch?

All orders received before 3PM (Adelaide time!) under 5000 wristbands will be sent out the same day. All orders received after this time will be dispatched the very next business day.

Can i cancel my order?

We’re sorry to hear this, but we understand! Please contact us as soon as possible to see if your order is able to be cancelled, you can reach us by;

What are my shipping options & how much does shipping cost?

We are keeping things nice and simple with the two shipping options below, the great news? One of them is FREE!

Australia
1- Standard Delivery – FREE (You will receive your order within 7-10 business days)
2- Express Shipping - $9.95 (You will receive your order within 1-3 business days)

New Zealand
1- Standard Delivery – $20.00 (You will receive your order within 10 - 18 business days)
2- Express Shipping - $40.00 (You will receive your order within 10 business days)

Outside Australia & New Zealand
Please contact us for a personalised and accurate shipping estimate, you can reach us by;

Can i collect my order?

Certainly! You can collect your wristbands from us in Adelaide, SA – a prior appointment will need to be agreed. Please note; on the spot purchases are not available, we offer collection for online orders only.

Will someone need to be home to sign for my order?

Although a signature is not required, depending on your order size, your wristband package may not fit through your letterbox! If you are not home to receive your order, our delivery partner may leave a calling card advising how to either collect your order or organise redelivery.

Who will deliver my wristbands?

We use a range of delivery providers based on speed and your location. Most commonly we use Australia Post, Courier services; TNT, Couriers Please, StarTrack, UPS, DHL and Fast Track. If you live in or around Adelaide CBD, one of our friendly staff members may also drop your order off.

How long will it take for my wristbands to arrive?

Below are rough guides, if you would like an accurate time frame based on your delivery address, this is no problem - please contact us.

Australia
Standard Delivery – You will receive your order within 7-10 business days
Express Shipping - You will receive your order within 1-3 business days

New Zealand
Standard Delivery – You will receive your order within 10 - 18 business days
Express Shipping - You will receive your order within 10 business days

Outside Australia & New Zealand
Please contact us for a personalised and accurate shipping estimate, you can reach us by;

Will i receive a tracking number or tracking link?

For any express post orders or orders above 600 wristbands, you will always receive tracking information and a tracking link within your order dispatch email.
For orders under 600 wristbands sent via standard post (free) tracking is not always available. If you would like to receive tracking information – we would suggest opting for our express postage option!

I am not happy with my wristbands ☹ what can i do?

We are so sorry to hear you are not happy with your wristbands, rest assured we will do all we can to rectify this for you. Please contact us as soon as possible, you can reach us by;

I cannot find my answer in the faq’s, how can i contact you?

Please check out our other FAQ categories; Tyvek® Wristbands, Custom Printing and General
If you still have questions, no problem! We are always happy to hear from you – you can reach us by;

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